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FAQS
Frequently questions asked
Have questions about our products or services? Find answers to the most common.
1
Where are you located?
Our head office is located in Toronto, Canada, where all our products are designed in house.
2
Does my pet need vaccinations?
Yes, pets must be healthy with all required vaccinations confirmed by a veterinarian to prevent communicable diseases.
3
How can I keep up-to-date on all of your fabulous new styles?
Follow us on Social Media where you can stay up to date on the latest trends, styles and new
products! @canadapooch. You can also sign up for email and SMS updates on all our styles and promotions - there is a sign up box at the bottom of our website!
Orders & Shipping
1
What is your return policy?
You can track your order by logging into your account and navigating to the 'Order History' section. There, you'll find a tracking number and a link to the courier's website for real-time updates.
2
What are the shipping options available?
We offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping delivers in 2-3 business days. Shipping costs and estimated delivery times will be provided during the checkout process.
3
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on your location. You can check the available countries and shipping costs during the checkout process.
4
What should I do if my order is delayed or lost in transit?
If your order is delayed or lost in transit, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund as quickly as possible.
Returns & Refunds
1
What is your return policy?
Crop hoodie sweatshirt. Sewn neck with hood with drawstring for adjustment, short sleeves. There is a kangaroo pocket on the front. Discoloration effect fabric, decorated with torn details. It is very easy to coordinate street style clothes, bringing a dynamic and youthful feeling.
2
How can I initiate a return or exchange?
Crop hoodie sweatshirt. Sewn neck with hood with drawstring for adjustment, short sleeves. There is a kangaroo pocket on the front. Discoloration effect fabric, decorated with torn details. It is very easy to coordinate street style clothes, bringing a dynamic and youthful feeling.
3
How long does it take to process a refund?
Crop hoodie sweatshirt. Sewn neck with hood with drawstring for adjustment, short sleeves. There is a kangaroo pocket on the front. Discoloration effect fabric, decorated with torn details. It is very easy to coordinate street style clothes, bringing a dynamic and youthful feeling.
4
Do I have to pay for return shipping?
Crop hoodie sweatshirt. Sewn neck with hood with drawstring for adjustment, short sleeves. There is a kangaroo pocket on the front. Discoloration effect fabric, decorated with torn details. It is very easy to coordinate street style clothes, bringing a dynamic and youthful feeling.
Size & Fit
1
How can I find the right size for my dog?
We recognize that every pup is different and has a unique size. That is why on all of our products we
have a size guide where you can find the perfect size for your pup!
2
Where can my pup try on Canada Pooch?
We recognize that every pup is different and has a unique size. That is why on all of our products we
have a size guide where you can find the perfect size for your pup!
3
Do you offer sizes for toy breeds?
We recognize that every pup is different and has a unique size. That is why on all of our products we
have a size guide where you can find the perfect size for your pup!
4
What do I do if my dog is in between sizes?
We recognize that every pup is different and has a unique size. That is why on all of our products we
have a size guide where you can find the perfect size for your pup!
5
Why are your sizes numbered?
We recognize that every pup is different and has a unique size. That is why on all of our products we
have a size guide where you can find the perfect size for your pup!