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FAQs
Frequently questions asked
Looking for more information? Browse through our most commonly asked questions below. If you still need help, feel free to contact our customer service team.
How do I care for my jewelry?
To keep your jewelry shining:
- Avoid contact with water, perfume, and chemicals.
- Store it in a dry place, ideally in a jewelry box or pouch.
- Clean gently with a soft cloth after wearing.
Do you offer international shipping?
Yes, we ship worldwide! Delivery times and shipping fees vary by destination. You can view detailed shipping info at checkout.
Can I return or exchange items?
Yes, you can return or exchange unused items within 7 days of delivery. Products must be in original condition with all packaging. Customized or engraved items are not eligible.
How often do you release new collections?
We release exclusive collections every season, along with limited drops for holidays and special occasions. Follow us on social media or subscribe to our newsletter to stay updated.
Can I cancel my order?
Orders can be canceled within 12 hours of placement. For urgent changes, please contact our support team as soon as possible.
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AURORA X1
Aurora X1 Wireless Headphones — Product information
Experience next-level sound quality with Aurora X1, designed for audiophiles and everyday users alike. Below are key details to help you get the most out of your device.
Technical specifications
- Bluetooth 5.3 connectivity
- 40mm neodymium drivers
- Frequency response: 20Hz – 40kHz
- Battery life: up to 40 hours
- Charging time: 1.5 hours via USB-C
Key features
- Active Noise Cancellation (ANC)
- Transparency mode for ambient awareness
- Touch-sensitive earcup controls
- Multipoint pairing with two devices simultaneously
- IPX4 water resistance
Setup & Pairing Guide
- Press and hold the power button for 3 seconds until the LED flashes blue
- Select "Aurora X1" from your device’s Bluetooth list
- For multipoint pairing, connect to the first device, then repeat pairing steps for the second
Care & Maintenance
- Store in the provided hard case when not in use
- Avoid extreme temperatures
- Clean earcups with a soft, slightly damp cloth
- Do not use harsh chemicals or submerge in water
Warranty & Support
- 24-month manufacturer’s warranty
- Free replacement for defective parts within warranty period
- Contact support at support@aurorax1.com or visit aurorax1.com/help
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STORE POLICES
Shopping with confidence
We want every shopping experience to be smooth, transparent, and worry-free. Below you’ll find our key store policies to guide you through shipping, returns, payments, and more.
Shipping Information
We offer standard and express delivery options.
- Orders are processed within 1–2 business days.
- Standard shipping takes 5–7 business days; express shipping takes 2–3 business days.
- You will receive a tracking number via email once your order has been shipped.
Return & Exchange policy
If you are not satisfied with your purchase, you may return or exchange it within 30 days of receipt.
- Items must be unused, in original packaging, and accompanied by proof of purchase.
- Refunds will be processed within 5–7 business days after we receive your return.
- Certain items (e.g., clearance products, personal care goods) may be non-returnable for hygiene reasons.
Payment methods
We accept the following payment options:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay / Google Pay
- Bank Transfer (for select regions)
Warranty information
All products are covered by a 12-month manufacturer warranty unless stated otherwise.
- Warranty covers manufacturing defects, not damage caused by misuse or accidents.
- To make a claim, contact our customer service team with your order number and photos of the defect.
Privacy & Data protection
We take your privacy seriously.
- Your personal data is used solely for order processing, shipping, and customer support.
- We do not sell or share your information with third parties without your consent.
- Read our full Privacy Policy here.
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PRODUCT Q&A
Your questions, answered
We’ve gathered the most common questions from pet owners about Pawfect Choice Grain-Free Dry Dog Food so you can shop with confidence and keep your furry friend happy.
What size dogs is this food suitable for?
Pawfect Choice is formulated for all breeds and sizes. We provide a feeding guide on the packaging to help you measure portions based on your dog’s weight and activity level.
Is it safe for dogs with grain allergies?
Yes. Our recipe is completely grain-free and uses sweet potato as a healthy, digestible carbohydrate source, making it ideal for dogs with grain sensitivities.
Where is the chicken sourced from?
We use 100% cage-free chicken sourced from trusted farms in the USA, ensuring high quality and ethical standards.
Can I mix this dry food with wet food?
Absolutely. Mixing dry and wet food can improve taste variety and hydration for your dog. Just be sure to adjust portions to avoid overfeeding.
How should I store the food after opening?
Keep the food in its original bag, resealed tightly, and store in a cool, dry place. For maximum freshness, consume within 6 weeks of opening.